On November 12th, 2008 we presented to the team leaders and one of their team members what we have been working on all semester. Today’s agenda was on the work related writing styles and format. My island group presented on email etiquette, personal evaluations, and work order forms. I think we did a great job and the staff responded positively towards some presentations. Although I felt a little bad about going up there and telling these people who have been filling out work order forms for how many odd years how to do their job. Then I realized that I was not telling them how to do their jobs but how to improve their writing skills on their jobs. This is what I suggested:
Writing A WORK REPORT
Since there is limited space and everything written will be time bound:
· Before writing anything in the work description it is suggested that you write whether or not the work ordered is an emergency or not.
· Although this is a handwritten form, it is easy to slip into informal writing, it is suggested that because it is work related to keep it formal.
· DO NOT use short hand abbreviation
· And because of the limited amount of space available make it brief and to the point. For example:
Building:
Dept: N/A Room: 171
Caller: Nikki Briggs Phone: Ext 6145
Email Address: N/A
WORK DESCRIPTION (BE SPECIFIC)
“Level of Importance: Semi- Emergency.
Student, Nikki called at 10:15 am this morning concerned about her heating system.
When she turns on her heater only cold air or no air at all is produced from the system.
In addition to which a loud racket is also produced.”
PRINT YOUR NAME: Nyketha Lyken
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